• European Logistics Service provider manages multi-legged routes by using national railway companies’ infrastructure
Case study:

European Logistics Service provider manages multi-legged routes by using national railway companies’ infrastructure

23 October 2018

“We focused on removing laborious manual tasks, gaining efficiency and accuracy, and allowing the employees to focus on a transition towards better integrated client and supplier service support.”

In this case, we helped a European Logistics Service provider who manages multi-legged routes throughout Europe, making use of the infrastructure of European national railway companies (DB, SNCF, INFRABEL, NS, …). 

Challenge

Over the years, the company’s business experienced a strong growth. Unfortunately, IT systems were not able to scale as fast. Even though long-term investments were being made, in the short term the company had difficulties coping with an overload of laborious manual tasks and information systems that could share information.

Approach

By means of workshops we gained insight in the different departments of the company and their processes. This enabled us to identify processes requiring a lot of manual work where RPA would prove to be very beneficial.

We then selected a limited number of processes with a positive business case and fitted them into a development wave of three months. The other processes were placed on a list and became part of subsequent development waves.

After every wave, the automated processes were put in production and the necessary knowledge was handed over to the company so they could take care of first-line support.

As a final step, we helped the company set up its own Center of Excellence where they combined all the knowledge of RPA. The Center is able to keep the current robots up-to-date, to identify new opportunities for RPA and to make the entire company aware of the various possibilities of the technology.  

Results

We achieved the following results:

  • Direct increase in efficiency
  • Avoidance of unnecessary costs
  • Increase in the mood of the employees
  • Some robots have an ROI estimated at 10 to 1 (1€ investment returns up to 10€ of benefit)