High-quality management reporting in healthcare

As a healthcare organisation, you handle a wide range of data: financial information, personnel data, details on residents and users… It’s not always easy to consolidate all this information clearly and access it quickly. 

An effective reporting structure helps you overcome these challenges. You can easily respond to specific requests from your governance bodies, identify trends within your organisation, and use these insights to shape your next multi-year plan. 

Recently, Zorgpunt Waasland developed such a reporting system with the expertise of BDO Belgium. So, how do you transform a collection of scattered Excel documents into a consistent and streamlined process?
 

Well-defined KPIs as a solid foundation

With over 1,600 employees, Zorgpunt Waasland is one of the largest players in the Belgian healthcare sector. Its wide range of services (residential care, home care, day care centres, assisted living…) and broad geographical reach presented challenges in data management and processing. To create a clear dashboard and keep a finger on the pulse, BDO first helped the organisation define the right parameters.  

Liesbeth Van Raemdonck, policy officer at Zorgpunt Waasland explains: “We started by identifying the KPIs for the three main pillars of our organisation: the financial department, HR and care services. It was a complex exercise, but crucial for the project’s progress.” After agreeing on the basic structure and visual presentation, the reporting system was brought to life.  
 

The results of the reporting 

Danny De Roeck, Financial Director: “The greatest value of the report lies both in the global overview it gives of our organisation and in the detailed analysis of each local service. All the information is centralised in one place, allowing us to report quickly and efficiently to our Board of Directors, government bodies, or management. It also helps us identify the key trends within our organisation.” 

Of course, not every aspect of such a large project runs smoothly. For example, the implementation currently creates extra work for staff who input and transfer the data. “There’s still room for more automation, but some software providers do not yet allow data exchange with the dashboard,” adds Liesbeth Van Raemdonck.