Process Management and Lean

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Achieve excellence with your partner in operational transformation

Operational excellence is not just our expertise. It is our mission, to help organisations like yours thrive in a dynamic, competitive world. To this end, at BDO we specialise in bespoke solutions that boost operational transformation, unleash your full potential and propel your organisation to success.  

Our vision 

In a world characterised by continuous change and innovation, achieving operational excellence is not just a noble goal, but a necessity. And so at BDO we envision a world in which every organisation, regardless of size or sector, can harness the power of operational excellence. Not only to survive but to excel. 

Why BDO? 

We understand that every organisation is unique, with its own challenges, goals and opportunities. This is why our approach to operational excellence consulting is equally unique. Why do we stand out? 

  • Tailored solutions: you will not find any ready-made solutions with us. On the contrary, we work closely with you to understand your specific needs, after which we develop strategies that fit your organisation like a glove. Through co-creation, we develop solutions for and with your people.  
  • Experienced consultants: our team consists of seasoned experts with a proven track record in operational transformation. With their decades of experience, they bring a wealth of knowledge to every project. 
  • Innovative through and through: our consultants are dedicated to finding and implementing innovative solutions that drive continuous improvement. Because innovation is the lifeblood of operational excellence. 
  • Results-driven: we measure our success by your success. And so we work tirelessly to ensure that our strategies and recommendations deliver tangible, measurable results for your organisation. 
  • Continuous support: operational excellence is not a one-time achievement but an ongoing journey. We are here with you every step of the way, providing ongoing support to maintain and enhance your operational capabilities.

How BDO can help

Streamline your processes together with BDO, stop unnecessary activities and improve your productivity, to lower your operating costs and increase profitability. 

Ensure consistent quality, on-time delivery and improved customer experiences for increased customer satisfaction, loyalty and word of mouth. 

Make your operations more efficient, for faster delivery times, reduced operational costs and greater customer satisfaction. 

By introducing a culture of continuous improvement together with BDO, you encourage your people to innovate and adapt to changing market conditions. And you remain competitive in the long term.

Our Process Management and Lean services

To improve productivity and reduce costs, we work closely with you, as a customer, to tailor our business process management strategy to your unique needs:  
  • We improve processes, from analysis and design to implementation and optimisation. Also based on recommendations for automation, technological integration and change management.  
  • We implement robust governance frameworks for business process management, covering roles and responsibilities, methodology, rules and software for modelling, performance management and training sessions. 

 Organisation design

  • We help to structure your business for success. This is something for which our specialist consultants collaborate closely with your teams. In this way, they jointly build tailored organisation models that are in line with your strategic goals, culture and sector dynamics. In doing so, we conduct in-depth assessments, define roles and responsibilities, optimise reporting structures and promote the use of efficient communication channels. And last but not least: whenever possible, we involve your experts in a co-creative way to design your organisation, for and by your people. 
  • We specialise in lean management solutions, customised for service-oriented businesses with their unique challenges and opportunities. In close collaboration, we implement lean principles to optimise the following key issues: 
    • Service provision 
    • Customers and employee satisfaction  
    • Operational efficiency  
  • From streamlined workflows to improved employee engagement and team dynamic, our lean approach helps service providers reduce costs, boost quality, and stay agile in a competitive market. 
  • Our seasoned consultants work closely with you to define customer-centric strategies, improve your customers’ experiences and boost their loyalty. To this end, we offer a full range of services, including customer journey mapping, feedback analysis and employee training. 
  • We are more than happy to help you grow in your operational excellence. Not only through projects and advice but also by sharing our expertise as consultants, using high-quality learning solutions. In this way, you increase maturity and anchor valuable knowledge within your organisation. 
  • Together with your L&D specialists, we design, create and deploy customised blended learning tracks. With maximum impact on your employees’ knowledge and skills, thanks to the right content and approach. 
  • We share our knowledge of business process management, lean management and project and change management via numerous training modules. 

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