Salesforce is a sales-driven cloud-based Customer Relationship Management (CRM) solution that helps teams connect with customers and close deals faster. By providing a comprehensive solution for sales management, customer service, and marketing initiatives; Salesforce gives your team the ability to be on top of every lead, opportunity, and customer interaction. Their solutions also help meet your specific needs based on your core business and industry.

How can BDO help

Our team of certified Salesforce experts is prepared to help you design and implement tailored solutions that leverage cutting-edge technologies and best practices, enhancing customer satisfaction and driving business growth.

At BDO, our dedicated professionals possess extensive experience in executing and facilitating digital transformations. Collaborating closely with your team, we strive to identify the specific requirements essential for the growth and success of your organisation. Employing our structured agile methodology and integrating various components of our digital ecosystem, we customise Salesforce to precisely meet your unique needs.

At the heart of every successful project lies a solid philosophy that guides the team towards a common goal. We believe in fostering a culture of collaboration and open communication. Transparency and honesty are key values that we uphold in all our interactions. This enables us to address issues head-on and find solutions together.

Implementation marks just the beginning of your journey. We foster an enduring partnership with you and are committed to your long-term success. As your organisation continues to evolve, it's essential that your Salesforce platform evolves alongside it. We collaborate with you to anticipate future needs, strategise for upcoming development phases, and propose methods for implementing new features into your platform.

Regardless of your team's existing familiarity with Salesforce, we always recommend training to ensure all members possess the necessary skills and knowledge to optimise platform outcomes.

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We handle everything from implementing and customising Salesforce to seamlessly integrating it into your operations and providing ongoing support.

Our aim is to offer comprehensive, end-to-end solutions that are specifically tailored to meet your individual business requirements.

Our Salesforce Cloud Solutions

The Sales cloud solution provides a unified view of customer data and enable collaboration across teams. It also enhances all stages of your sales funnels by helping your sales representatives in efficiently handling the sales process, from lead generation to creating opportunities.

This powerful platform helps your business to develop, implement, and oversee marketing campaigns across various channels, including email, social media, mobile, and web. Craft and oversee tailored customer journeys seamlessly with Marketing Cloud and improve your investment decisions.

Empower your business to provide outstanding customer service and support by efficiently managing and resolving customer inquiries, issues, and cases across various communication channels.

Unlock the full potential of your customer data across Salesforce applications using the Data Cloud. Empower your teams to engage customers effectively at every touchpoint by accessing pertinent insights and contextual data within their workflow. In today's world, it's critical for companies to centralize and manage their databases from all departments to avoid siloed data. By implementing an AI layer, predictive AI can be leveraged to improve efficiency.

Extends the capabilities of Service Cloud, we provide a comprehensive view of workforce management. Field Service solutions enhance productivity for your mobile workforce and maximise efficiency through optimized scheduling and dispatch.

Facilitates seamless integration of Salesforce data with external sources, enabling robust analysis of extensive datasets with predictive analytics capabilities.

The Sales cloud solution provides a unified view of customer data and enable collaboration across teams. It also enhances all stages of your sales funnels by helping your sales representatives in efficiently handling the sales process, from lead generation to creating opportunities.

Project & Program Management Support

Your projects will be delivered on time and budget with the right scope. Either by supporting and coaching your business performance manager or by providing a project core team that helps you realise your project/program.

Our people are experts in setting up the right governance for your project/program with clear communication, expertise, and a well-thought-out, tailor-made approach.

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